Conflict is inevitable in property management, requiring strong relationships with tenants, owners, and employees. This course defines conflict, explains resolution concepts and techniques, and describes useful skills. It also covers methods for resolving conflicts with tenants, clients, and employees, and explores legal issues like housing and employment discrimination, and breach of fiduciary duties.

• Explain why it's important to quickly identify and resolve problems that arise among tenants
• Describe the dual roles of property managers: their fiduciary responsibility to property owners and their legal responsibility to provide a certain level of rental services to tenants
• Describe the three federal laws--the Americans with Disabilities Act, the Family and Medical Leave Act, and the Civil Rights Act of 1964--that govern employee rights and strategies that can be used to prevent violations of these laws
• Explain the purpose of the Fair Housing Act and when violations can occur identify the types and sources of workplace conflicts
• Recognize how to strategically use different conflict resolution styles

Real estate professionals and property managers at any level in their career