Frequently Asked Questions

• You can update your personal information in your account by signing in and navigating to your dashboard to select the "My Profile" link.
• If you want to change your name, please contact our support services team at 877-488-9308. Please note, your name should match the spelling on file for your license and/or designation.

You can update your password on the login page by selecting "Forgot Password?" or you can reset your password once you are signed into your account by navigating to your dashboard and selecting the "My Profile" link. 

To find more information on your required continuing education and/or pre-license training hours, go to " Course Catalog " and click on the "Requirements" link at the top of the page.

WebCE offers a large selection of courses for multi-licensed professionals. If additional continuing education credit is available, an option to add credit will appear in the course description page above the "Add to Cart" button. You can also order for multiple licenses using our multi-credit catalog.

Exam monitor requirements vary by license/certification and by state. To find more information on your exam monitoring requirements, go to the "Requirements" link located at the top of the "Course Catalog" page.

Continuing Education and Company Training Courses

• To find more information on reporting your course credits and how to renew your license/designation, go to "Course Catalog" and click on the "Requirements" link at the top of the page.

Exam Prep Courses

• To find more information on where to register for your state licensing or registration exam or how to apply for your license, go to "Course Catalog" and click on the "Requirements" link at the top of the page.

The expiration date(s) of your course(s) can be found on your student dashboard page. If you are unable to complete your course(s) within that time, contact WebCE to request an extension. Extension requests must be made within 30 days of the original expiration date. Extensions cannot be guaranteed in all cases due to regulator restrictions. Fees may apply.

No extensions will be granted for All Access orders.

If you are not satisfied with your course and want to exchange it for another course, please contact our support services team at 877-488-9308. Completed courses cannot be exchanged. Additional state filing fees may apply.

Please contact our support services team at 877-488-9308.

We accept GooglePay, PayPal, and all major credit cards: Discover, Mastercard, Visa or American Express.
To pay by check or money order, please pay to the order of WebCE, and mail your payment to:

WebCE
12222 Merit Drive, Suite 500
Dallas, TX 75251

We want our customers to have a great experience with our products while learning something valuable for their career. If you are not completely satisfied with the products you have purchased, you can request a refund through our customer service. Refund terms may apply. See below:

Continuing Education and Company Training Courses

• Courses must be incomplete and non-expired.
• Fees for books, shipping, and state-filing may not be eligible for refunds.
• Refunds for courses purchased as part of a discount or special offer will be adjusted accordingly.

Exam Prep Courses

• Customers have three business days from the date of purchase to request a full refund of their exam prep product. Shipping and physical material fees will not be refunded.

Once the refund has been issued, any incomplete courses cannot be reinstated.

We guarantee that you will pass your license exam if the following criteria are met:

• Complete your exam prep course (all lessons and final/practice tests) within 25 calendar days of opening the course.
• Pass an Exam Tutor license exam simulation within 3 calendar days prior to your license exam date.
• Take your license exam within 10 days of your last online access of course material.

If you have satisfied these criteria and you fail your state exam, contact WebCE to submit your exam score report and we will reimburse you the prorated fees for the online exam prep course materials only. Additional charges for non-course features such as state filing fees and printed Study Guide Workbooks are non-refundable.